MS HOTELS COMMUNICATES THAT:
Following the passing of Royal Decree 463/2020 of 14 March, declaring a state of alert for the management of the health crisis situation caused by COVID-19, we want to let you know that we stand with you and that your safety and that of our staff are our highest priorities. As a result, we regret to inform you that we will be cancelling all bookings with check-ins and check-outs up till and including 31 March.
EXCEPT: HOTEL MS AMARAGUA that will remain open until all our clients currently staying can leave for their corresponding homes.
Similarly, it will not be possible to book any of our hotels for the period between 16 March and 31 March, inclusive.
Are you currently at one of our hotels and unable to return home?
Please go to reception and our staff will help you find the best possible solution.
Do you have a booking at one of our hotels, between 17 and 15 of APRIL check-in?
If you made your booking with a flexible cancellation policy, it will be cancelled automatically. I
f you booked with a non-refundable rate, please contact us by calling +34 951 61 51 02 during the following hours: MONDAY TO THURSDAY from 9.30 a.m. to 6 p.m. and FRIDAY from 9.30 a.m. to 4.30 p.m. Or send an email to firstname.lastname@example.org and we’ll inform you of the different possibilities. Are you planning to travel during the month of April? For the time being, according to the instructions of the appropriate authorities and Royal Decree 463/2020, of 14 March, all bookings remain unchanged. We will be updating this information as measures are indicated with the regional and national authorities responsible for the containment of this pandemic. We will continue to update the information by this means.
Thanks for placing your trust in MS HOTELS