Hygienic sanitary measures
YOUR SAFETY AND HEALTH IN THE BEST HANDS
All the information at your fingertips on our website
All the information at your fingertips on our website
RECEPTION
Check-in with as little contact as possible. We'll have everything ready for your arrival.
Sorting the direction of the accesses to avoid crowds. Upon arrival at the hotel, you only have to identify yourself at the reception and the team will have everything necessary in order to shorten the waits and minimize the manipulation of physical documents. Application of room allocation criteria to ensure recommended physical estrangement. Process of implementing digital check-in in hotels according to feasibility. Pyrorization of payment by card or other electronic means, preferably contactless systems. At the entrance of our hotels, you will have at your disposal hydoalcococolic gel. Disinfection of luggage and telephones after each use or handling. Installation of screens at the reception to reinforce the security guarantee. On screens distributed by common areas, all the necessary information will be placed to follow the protocols and new standards. Protection with EPI'S (masks, gloves and/or protective visors). A mask will be provided to the guest if not wearing, if necessary. Please note that guests will be referred to in the temperature at the entrance of the hotel, subject to prior approval. And if any customer with symptoms compatible with COVID-19 comes, a specific protocol will be applied, and in turn, it will be provided with all measures to ensure their peace of mind.
Sorting the direction of the accesses to avoid crowds. Upon arrival at the hotel, you only have to identify yourself at the reception and the team will have everything necessary in order to shorten the waits and minimize the manipulation of physical documents. Application of room allocation criteria to ensure recommended physical estrangement. Process of implementing digital check-in in hotels according to feasibility. Pyrorization of payment by card or other electronic means, preferably contactless systems. At the entrance of our hotels, you will have at your disposal hydoalcococolic gel. Disinfection of luggage and telephones after each use or handling. Installation of screens at the reception to reinforce the security guarantee. On screens distributed by common areas, all the necessary information will be placed to follow the protocols and new standards. Protection with EPI'S (masks, gloves and/or protective visors). A mask will be provided to the guest if not wearing, if necessary. Please note that guests will be referred to in the temperature at the entrance of the hotel, subject to prior approval. And if any customer with symptoms compatible with COVID-19 comes, a specific protocol will be applied, and in turn, it will be provided with all measures to ensure their peace of mind.
COMMON SPACES
We reinforce the cleaning and disinfection of all common areas.
Strengthening the cleaning and disinfection of interior areas, such as lobbies and entrance areas, hallways and stairs, elevators, public toilets and other common passage areas. Elevators will be limited in terms of occupancy, which can only be used by persons from the same household, unless all occupants wear masks. Installation of hydroalcoholic gel dispensers in all common spaces.
Strengthening the cleaning and disinfection of interior areas, such as lobbies and entrance areas, hallways and stairs, elevators, public toilets and other common passage areas. Elevators will be limited in terms of occupancy, which can only be used by persons from the same household, unless all occupants wear masks. Installation of hydroalcoholic gel dispensers in all common spaces.
ROOMS
Thorough and complete disinfection of the rooms, following an established protocol.
A thorough and complete disinfection of the rooms will be carried out, following an established protocol. Washing textiles (bed linen and towels) by approved methods and virucid products. Special attention will be paid to high-risk equipment such as telephones, remote controls, door handles and cabinets, taps, etc. The room will be ventilated daily during cleaning and disinfection time. Cleaning and disinfection personnel will be protected with Individual Protective Equipment (EPI). Following an internally established protocol to avoid cross-contamination of the textiles of the rooms. The bins shall have a non-manual actuation opening to prevent and reduce any physical contact. Non-essential items such as decorative items such as vases, coffee makers and kettles, magazines, brochures will be removed in the rooms.
A thorough and complete disinfection of the rooms will be carried out, following an established protocol. Washing textiles (bed linen and towels) by approved methods and virucid products. Special attention will be paid to high-risk equipment such as telephones, remote controls, door handles and cabinets, taps, etc. The room will be ventilated daily during cleaning and disinfection time. Cleaning and disinfection personnel will be protected with Individual Protective Equipment (EPI). Following an internally established protocol to avoid cross-contamination of the textiles of the rooms. The bins shall have a non-manual actuation opening to prevent and reduce any physical contact. Non-essential items such as decorative items such as vases, coffee makers and kettles, magazines, brochures will be removed in the rooms.
RESTAURANT/BAR
The same gastronomic quality as always, but with more live cooking and individual portions.
Hydroalcoholic gel dispensers at the entrance of each restaurant or bar. An even more thorough procedure will be carried out for the supervision of cleaning and disinfection of crockery, cutlery, tablecloths, machinery, furniture and surfaces. Reduction of capacity, preservation of physical estrangement, management and allocation of tables by diners. Prior reservation at restaurants will be considered to ensure security and more orderly access. The customer will be made available to The Breakfast Packs, Continental Breakfast, Assisted Buffet (greater number of individual dishes and/or single dose), following government recommendations. Signs of access management and flow of people in unique directions (entry and exit) to avoid crowds in restaurants, buffets, show cooking areas, and bar when possible. Single dose of spices, vinegar, salt, oil, sweeteners, etc. And the elimination of all kinds of decorative elements, napkins, ashtrays, etc. Prioritization of single-use tablecloths and digital letters through a QR code. If you are unable to use technological means, they will also be available on single-use cards
Hydroalcoholic gel dispensers at the entrance of each restaurant or bar. An even more thorough procedure will be carried out for the supervision of cleaning and disinfection of crockery, cutlery, tablecloths, machinery, furniture and surfaces. Reduction of capacity, preservation of physical estrangement, management and allocation of tables by diners. Prior reservation at restaurants will be considered to ensure security and more orderly access. The customer will be made available to The Breakfast Packs, Continental Breakfast, Assisted Buffet (greater number of individual dishes and/or single dose), following government recommendations. Signs of access management and flow of people in unique directions (entry and exit) to avoid crowds in restaurants, buffets, show cooking areas, and bar when possible. Single dose of spices, vinegar, salt, oil, sweeteners, etc. And the elimination of all kinds of decorative elements, napkins, ashtrays, etc. Prioritization of single-use tablecloths and digital letters through a QR code. If you are unable to use technological means, they will also be available on single-use cards
POOL/BEACHES
Warranty and reinforcement in the frequency of cleaning and disinfection tasks of the pool area and beaches.
Safety distances will be established in the pool and solarium area, and the frequency of cleaning and disinfection measures of the pool and jacuzzi areas will be strengthened. In the distribution of the sunbeds and umbrellas, the distances established in the beach protocols will be stored and disinfected after use
Safety distances will be established in the pool and solarium area, and the frequency of cleaning and disinfection measures of the pool and jacuzzi areas will be strengthened. In the distribution of the sunbeds and umbrellas, the distances established in the beach protocols will be stored and disinfected after use
ANIMATION
Animation activities adapted to enjoy with maximum tranquility and security.
Animation activities adapted so that the distance of interpersonal security can be respected. All activities will prevent the exchange of playful objects or materials
Animation activities adapted so that the distance of interpersonal security can be respected. All activities will prevent the exchange of playful objects or materials
SPA/GYM
Capacity control and compliance guarantee for recommended safety distances.
Reduction of capacity and fixing of physical clearance marks. Installation of hydroalcoholic gel dispensers. Ventilation of the facilities. Regular and reinforced cleaning and disinfection of these commonly used. Distance between sunbeds two meters between members of the family unit.
Reduction of capacity and fixing of physical clearance marks. Installation of hydroalcoholic gel dispensers. Ventilation of the facilities. Regular and reinforced cleaning and disinfection of these commonly used. Distance between sunbeds two meters between members of the family unit.
EMPLOYEES
Training of workers on the implementation of the Plan and hygiene and health measures against COVID-19.
Constitution of the Safety and Hygiene Committee composed of the company and workers who will ensure compliance with the Contingency Plan established specifically against COVID-19. Training, instruction and information from workers on the implementation of the Plan and hygiene and health measures for the prevention of COVID-19. Implementation of hygiene and safety measures in workers' work areas, common areas and rest areas. Strengthening the cleaning, ventilation and disinfection of work spaces. Installation of hydroalcoholic gel dispensers. Strict measures of physical estrangement (signal, shifts, etc.). Use of EPI'S (masks, , glasses, protective visors, etc.). Body temperature control of workers with digital/optical thermometer. Awareness-raising programme and staff training for the correct self-protection on new measures and operational protocols against COVID-19 and Contingency Plan. Suppliers and external companies involved in the procurement of materials and products for MS HOTELES must follow the security protocols specific to their business activity and deliver their previously disinfected products
Constitution of the Safety and Hygiene Committee composed of the company and workers who will ensure compliance with the Contingency Plan established specifically against COVID-19. Training, instruction and information from workers on the implementation of the Plan and hygiene and health measures for the prevention of COVID-19. Implementation of hygiene and safety measures in workers' work areas, common areas and rest areas. Strengthening the cleaning, ventilation and disinfection of work spaces. Installation of hydroalcoholic gel dispensers. Strict measures of physical estrangement (signal, shifts, etc.). Use of EPI'S (masks, , glasses, protective visors, etc.). Body temperature control of workers with digital/optical thermometer. Awareness-raising programme and staff training for the correct self-protection on new measures and operational protocols against COVID-19 and Contingency Plan. Suppliers and external companies involved in the procurement of materials and products for MS HOTELES must follow the security protocols specific to their business activity and deliver their previously disinfected products
THANK YOU FOR TRUSTING MS HOTELS!
